Refund & Return Policy

We want you to love your Mississippi Candle Company products! If something isn’t right with your order, our Customer Service team is happy to help.

30-Day Return Policy

Customers have 30 days from the date of delivery to contact us regarding a return or refund request. Requests submitted after 30 days are not eligible for a return or refund.

Returns

If you are unhappy with your purchase, please contact our Customer Service team within 30 days of delivery to request a return.

• Returns must be reviewed and approved by Customer Service.

• Products may be required to be returned before a refund or store credit is issued.

• If a return is required, Customer Service will provide return instructions.

• Original shipping charges are non-refundable.

• Refunds are issued once all return requirements have been completed.

Used or Opened Products

We understand that fragrance is personal and sometimes a scent may not be what you expected.

If you are unhappy with a used or opened product, please contact Customer Service within 30 days of delivery. Each request will be reviewed individually to determine whether it qualifies for a return, refund, store credit, or other resolution.

Product returns under $45 qualify for store credit, we do not issue a refund to the original payment menthod.

Original shipping charges are non-refundable.

For customers who are unsure about a fragrance, we highly recommend trying our Scratch & Sniff fragrance cards before purchasing full-size products.

Damaged, Leaking, Missing or Incorrect Products

If your order arrives damaged, leaking, missing an item, or contains the wrong product, please contact us within 30 days of delivery so we can make it right.

We will request photos of the product, packaging, and/or shipping label to help us review your request.

Depending on the circumstances, we may provide a replacement, partial refund, full refund via store credit, or another appropriate resolution.

Please keep the product and all original packaging until your request has been completely reviewed.

Packages Marked Delivered

If tracking shows your package as delivered but you cannot locate it, please check around your property, mailbox, and with household members or nearby neighbors.

If you still cannot locate your package, please contact us. We can work with the shipping carrier to obtain additional delivery information when available.

Packages marked as delivered are reviewed individually and do not automatically qualify for a refund or replacement.

Shipping Charges

Original shipping charges are non-refundable unless the issue was caused by an error on our part or otherwise approved by Mississippi Candle Company.

Fragrance Preferences

Fragrance preferences and scent strength are subjective. A fragrance being lighter, stronger, or different from what you personally expected does not necessarily mean the product is defective.

We recommend purchasing our Scratch & Sniff fragrance cards if you would like to experience a fragrance before purchasing a full-size product. The Scratch and Sniff cards do not reflect the fragrances full strength. 

Refund & Return Limitations

We want to take care of our customers while keeping our refund and return policy fair for everyone.

Mississippi Candle Company reserves the right to limit or decline returns, refunds, replacements, or other accommodations in cases of excessive, repetitive, fraudulent, or abusive return activity.

Each request is reviewed individually, and our Customer Service team will work to provide an appropriate resolution based on the circumstances.